You can use Tranzer to buy public transport tickets “on the go”. Once you have downloaded the app and set up an account, you can use Tranzer to plan, book, and buy tickets. The ticket is delivered straight to your phone.
The e-ticket for train trips is personal, so it is only valid in combination with a valid proof of identity. Your first and last name on the ticket must be the same as displayed on your ID. Read more about this in the e-ticket terms and conditions.
In the Netherlands, you can already buy tickets for:
However, we are constantly working to roll out Tranzer to new transport operators and agencies, so please check back here regularly. Send us an email if you would like to request that Tranzer expand into your area! We are always open to suggestions.
To use Tranzer, all you need to do is download the app and set up an account. You can then enter your destination, review the public transport options identified by Tranzer, and select the option that best suits your needs. Tickets are bought within the Tranzer app, which you can then use to travel. Simply present the ticket to the driver, conductor or security agent of the transport operator or agency that you are travelling with when requested.
All payments are managed via the app, using your preferred method of payment and in your preferred currency. When setting up your account, make sure to select the payment method you prefer. Tranzer currently supports payment using iDeal or credit card.
Yes, Tranzer allows you to buy tickets for any number of journeys and people.
No, it is not necessary to check in and out using Tranzer. You only have to show the conductor the ticket(s) you purchased.
Scan the bar code on the ticket to open the barrier.
You can scan the bar code on the ticket more than once. If you are travelling with several people, have your companions go through the access barrier first, scanning the bar code from your smartphone each time, and then let yourself through last.
Yes, you can buy tickets up to two weeks before your trip.
Besides the fact that the ticket appears in the Tranzer app, you will also receive a ticket / delivery confirmation by email. You can therefore use this email message to declare the costs afterwards.
Unfortunately, it is not yet possible to use your public transport chip card to travel via Tranzer. Tranzer makes travel easier and more convenient for occasional travellers who do not have a public transport chip card. In our app, you can purchase and pay for full-price tickets for a one-way trip.
Unfortunately, it is not yet possible to use discount products to travel. Tranzer makes travel easier and more convenient for occasional travellers who do not have a public transport chip card. In our app, you can purchase and pay for full-price tickets for a one-way trip.
After you’ve paid for your ticket in the app, your ticket appears on your screen and you can start travelling immediately.
Train tickets are valid on the day for which you purchased the ticket. Bus and tram tickets are valid for one trip or for one hour, depending on the transport operator and the region in which the company operates. You can see how long your ticket is valid by touching the 'i' in your ticket in the app.
This charge covers the administration costs incurred by Tranzer to provide this travel option and process the transaction.
We look forward to your feedback! Share it with us at email@example.com.
Train tickets are valid all day. Bus tickets are valid during the purchased ride or for one hour. You can see how long your ticket is valid by touching the 'i' in your ticket in the app.
You can request a refund from the transport operator that you used during your trip. The relevant details are provided on the proof of purchase that was e-mailed to you.
Unfortunately, there is no way to cancel your purchase. We’re sorry.
Are you having problems with the app, despite all our efforts to streamline the process? Let us know via firstname.lastname@example.org. We will help you as soon as possible
For answers to all your questions, please send an e-mail to email@example.com.
Morris, Sales man
Stationsplein 61, 3818 LE Amersfoort