Contact the carrier for compensation for delays
Our affiliated carriers do everything they can to ensure that your train arrives on time. Unfortunately, some trains are still experiencing delays. A delay is the difference between the time at which the timetable states that a train should arrive at its destination and the time at which it actually arrives. Carriers will give you a refund to compensate you for the inconvenience. They all have their own conditions for compensation for delays;
- NS
- NS International (NSI)
- RET
- GVB
- HTM
- Keolis
- Connexxion
- Arriva
- U-OV
- EBS
- Breng
- Hermes
- Deutsche Bahn (DB)
- SNCF
- SBB
- HSL
For other questions, please contact the customer service of the carrier where you purchased your ticket: