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Contact the carrier for compensation for delays

Our affiliated carriers do everything they can to ensure that your train arrives on time. Unfortunately, some trains are still experiencing delays. A delay is the difference between the time at which the timetable states that a train should arrive at its destination and the time at which it actually arrives. Carriers will give you a refund to compensate you for the inconvenience. They all have their own conditions for compensation for delays;

For other questions, please contact the customer service of the carrier where you purchased your ticket: