Latest update on 29 December 2021

These Tranzer Terms and Conditions apply to all (business) relationships between Tranzer and another party which are not covered by the Tranzer Terms of Use.

Tranzer B.V. is registered with the Chamber of Commerce under number 69169578. 

1.General

Tranzer is not a carrier. In line with the activities of a forwarding agent, Tranzer only arranges for transportation. Tranzer may suggest an itinerary and facilitate payment, but it never becomes a party to any contract of carriage. Tranzer only brings travelers and carriers together so that they may conclude a contract of carriage with each other. 

Tranzer delivers access to mobility as a service in consumer platforms & apps – plan, book and pay in any smartphone app or platform, anytime, anywhere.

2. Applicability

By entering into an agreement with Tranzer or engaging or accepting any of our services, you agree or are deemed to have agreed with Tranzer that these Tranzer Terms and Conditions will apply to the entire (business) relationship between you and Tranzer insofar any deviating clause from these Tranzer Terms and Conditions has not been agreed explicitly and written between you and Tranzer.

3. Liability and Indemnity

Tranzer shall not be liable for any damages, losses, liabilities, costs and/or expenses incurred or to be incurred by you in connection with the products or services of Tranzer and regardless of the legal basis of any claimed liability, unless such damages, losses and costs are due to the wilful misconduct or gross negligence on the part of Tranzer. In the event Tranzer is liable, then Tranzer shall only be liable for damages, losses, liabilities, costs and/or expenses within the meaning of section 6:96 Dutch Civil Code directly resulting from the wilful misconduct or gross negligence of Tranzer, provided, however, that Tranzer shall not be liable for any indirect damages, loss of anticipated profits, loss of contracts, incurred losses, loss of savings and incurred expenses or other consequential damage. 

You are liable for and shall indemnify and hold Tranzer harmless (and its and their respective, employees, officers, directors, agents, and counsel) from and against any and all claims, demands, suits, damages, losses, liabilities, costs and/or expenses (including attorney’s fees and court or arbitration costs) of any third party which arise out of or are related to your wilful misconduct or gross negligence.

You are liable for and shall indemnify and hold Tranzer harmless from and against any and all claims, demands, suits, damages, losses, liabilities, costs and/or expenses (including attorney’s fees and court or arbitration costs) incurred or to be incurred by Tranzer resulting from a breach by you of any of your obligations under any agreement with Tranzer, except in the event such claims, demands, suits, damages, losses, liabilities, costs and/or expenses are due to wilful misconduct or gross negligence on the part of Tranzer.

In the event Tranzer incurs any loss, damage, cost or expense arising from your wilful misconduct or gross negligence in your performance of your duties under any agreement with Tranzer, then Tranzer shall be entitled to pursue available legal remedies against you to recover the actual losses, damages, costs or expenses incurred by Tranzer in respect of thereof, including without limitation interest, attorney’s fees and court or arbitration costs. 

4. Intellectual Property

The copyright, design and content of Tranzer belong to Tranzer B.V. Tranzer is a brand. Company names mentioned in relation to our services are brands of the concerned companies. All these brands and logos are only used for the purpose of these services and may not be reproduced without prior permission from Tranzer B.V. and operators.

5. Modifications

We reserve the right to modify the Tranzer Terms and Conditions at any time, effective upon posting the amended Tranzer Terms and Conditions on this site. If we make changes, we will notify you by, at a minimum, revising the “Last Update” date at the top of these Tranzer Terms and Conditions. Supplemental terms may apply to certain services, and such supplemental terms will be disclosed to you in connection with the applicable services.

6. Notices and complaints

Tranzer is committed to providing you with the highest quality of service. If you have any concern or complaints about any of our services, Tranzer wishes to discuss these and try to resolve them with you as soon as possible. Except when explicitly stated otherwise, any messages to Tranzer shall be sent by e-mail via legal@tranzer.com. 

7. Procedure for claims

Any claim under these Tranzer Terms and Conditions or in connection with an agreement shall be notified in writing. The notice of claim shall give details of the claim.

In case of a claim, parties shall first attempt to resolve the claim amicably. 

8. Severability

If any provision of these Tranzer Terms and Conditions or any agreement between parties is held to be invalid, unenforceable or to contravene an applicable law, then such provision shall (so far as it is invalid, unenforceable or contravenes an applicable law) be given no effect and shall be deemed not to be included in these Tranzer Terms and Conditions or any agreement between parties, but without invalidating any of the remaining provisions of these Tranzer Terms and Conditions or the agreement between parties. Parties shall then use all reasonable endeavours to replace the invalid, unenforceable or contravening provisions by a valid and enforceable substitute provision the effect of which is as close as possible to the intended effect of the invalid, unenforceable or contravening provision.

9. Applicable Law and competent court

These Tranzer Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. Unless agreed otherwise by parties, any agreement between parties is governed by the laws of the Netherlands. 

All disputes arising between Parties as a result of or in connection with these Tranzer Terms and Conditions or any agreement or the execution thereof, shall be settled exclusively by the competent Dutch court of Midden-Nederland, location Utrecht, the Netherlands