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Our own Tranzer app: all mobility bundled

We have our own app to showcase and test our API. We also offer the Tranzer App to business partners without an app and add custom features.

With the Tranzer App you can buy tickets in-app for public transport or easily book a bike or taxi. All options for your journey from A to B, fair and clear on your smartphone. The Tranzer App can be downloaded for free via iOS and Android.

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What is the Tranzer app?

The Tranzer app is a free app that can be used to plan, compare, pay and travel. No card or cash money is needed, that’s how Tranzer makes mobility easy.

travel right away?

Download the Tranzer App. Pick your destination, select your journey and off you go!

Compare all your different options for your journey from a to b

We offer all the available mobility options, easily compared on price, speed, comfort, crowdedness and impact on the environment. Create your optimal mix of transit, taxi or smart services like shared bikes and cars. Plan, compare, pay and travel all within the Tranzer app.

train

Coverage of European train network and all domestic trains in the Netherlands

bus & tram

Local public transit offer in the Netherlands, Belgium, Italy, Germany and France

taxi

Various possibilities in European capitals 

bikes

Micro mobility in European cities; including shared bicycles​

electric scooter

The last mile solution to your final destination in the city center ​

cars

Car sharing and parking will soon be added​

Our office locations

We want to make things easy and be present where our customers are. Our headquarter is in the Netherlands. We also have colleagues in Germany, Italy and Australia. With our Tranzer service you can use all kinds of travel options in the Netherlands, International train services through Europe and many public transport and micro mobility in European cities.

 

Tranzer B.V.
KvK: 69169578
OB-number: NL857764573B01

Our office locations

We want to make things easy and be present where our customers are. Our headquarter is in the Netherlands. We also have colleagues in Germany, Italy and Australia. With our Tranzer service you can use all kinds of travel options in the Netherlands, International train services through Europe and many public transport and micro mobility in European cities.

Tranzer HQ

Stationsplein 61, 3818 LE
Amersfoort, The Netherlands

Tranzer Germany

Mindspace, Skalitzer Str. 104
10997 Berlin, Germany

Tranzer Italy

Via Francia, 21/C
37135 Verona VR, Italy

Tranzer Australia

Suite 60, Level 11/88
Pitt St, Sydney NSW 2000

have a look inside the Tranzer app

frequently asked questions

JAS

Always make sure to use your KLM email adres in the Tranzer app. Your JAS subscription will only work with your KLM e-mail address. If you login with an other e-mail address Tranzer won’t refund tickets.

  • When you board the bus, open the JAS ticket with the QR code in your Tranzer app.
  • You scan the QR code under the device at the entry doors. Hold the QR code under the red light and scan the barcode. After you scanned your code you have a valid ticket.
  • During the ride you can still be checked by employees of Connexxion. If asked, show your activated JAS ticket in your smartphone.
  • When you leave the bus, scan the JAS ticket in the same way.
  • Are you traveling by Connexxion bus outside the Schiphol area? You can then buy a separate ticket for your additional route in Tranzer, or check in with an OV chip card.

Due to technical issues an error may occur during check-in or check-out. This will have no consequences for you at this moment.

 

 

Your JAS subscription in Tranzer works in combination with your KLM email address. There are two ways to cancel your JAS subscription in Tranzer:

1. You can submit a request to delete your account via support@tranzer.com. We will delete your account and send you a confirmation.
2. You can change your email address to your own private email in the Tranzer ap. The JAS subscription will automatically stop and you can still use Tranzer. 

general

You can use Tranzer to buy public transport tickets “on the go”. Once you have downloaded the app and set up an account, you can use Tranzer to plan, book and buy tickets for the train, tram, bus and book a taxi. The ticket is delivered straight to your phone, so you can travel fast and easy.

You can travel with Tranzer:

  • All national trains in The Netherlands
  • All international trains in Europa
  • All HTM trams and buses
  • All Connexxion and Breng buses
  • All Bravo buses van Hermes
  • GVB buses and trams (excluding the night bus)
  • RET buses and trams (inclusive BOB-bus)
  • All EBS buses
  • All UOV buses
  • All Arriva buses in The Netherlands
  • All buses from Keolis Allgo in Almere
  • Various taxi services
  • All services of Waterbus
  • All services of De Lijn in Belgium
  • All services of NMBS in Belgium
  • All services of Italo in Italy

To use Tranzer, all you need to do is download the app and set up an account. You can then enter your destination, review the public transport options identified by Tranzer, and select the option that best suits your needs. Tickets are bought within the Tranzer app, which you can then use to travel from your phone. Simply present your ticket at a gate or scanner, to the driver, conductor or security agent of the transport operator or agency when requested.

Unfortunately, traveling by metro via Tranzer is not yet possible. This is because the gate system is not suitable for digital tickets, such as those of Tranzer. When the transport operators make this option possible, we will also offer metro tickets via Tranzer.

Train tickets are valid for one trip throughout the day on the day for which you purchased the ticket. Bus and tram tickets are valid for one trip or for one hour, depending on the transport operator and the region in which the company operates. You can see how long your ticket is valid by touching the ‘i’ in your ticket in the app.

Scan the barcode on the ticket to open the gates. If the gate does not open, check to see if there is a staff member nearby and ask for help to open the gate. At most stations there is also a blue colored information point where you can ask for help from a staff member. 

You can scan the barcode on the ticket more than once. If you are travelling with several people, have your fellow travelers go through the access barrier first, scanning the bar code from your smartphone each time, and let yourself through as last.

No, the conditions of the transport operator apply and the ticket will not be refunded if the gate doesn’t open. In case the gate does not open check to see if there is a staff member nearby and ask for help to open the gate. At most stations there is also a blue colored information point where you can ask for help from a staff member.

pricing & payments

All payments are managed via the app with iDeal or credit card in your preferred currency. When setting up your account, make sure to select the payment method you prefer. During your first payment you can save the details of your credit card if you want to, so the payment runs even faster the next time.

Yes that is possible. You can buy tickets a few days before your departure via Tranzer.

Yes that is possible. When you are looking for a journey, you can indicate at the bottom of the app with how many people you want to travel, here you can indicate whether children are participating in the journey. The special children’s ticket is for children between 4 and 11 years.

Unfortunately, it is not yet possible to use discount products or subscriptions to travel. Tranzer makes travel easier and more convenient for occasional travellers who do not have a public transport chip card. In our app, you can purchase and pay for full-price tickets for a one-way trip.

Yes, Tranzer allows you to buy tickets for any number of journeys and people.

In case of a delay with the transport operator, the conditions of the relevant transport operator apply and you can contact the transport operator.

In case of a technical error in the Tranzer app, you can submit a request for a refund of the travel sum to Tranzer.

In case of a delay with the transport operator, the conditions of the relevant transport operator apply and you can contact the transport operator.

In case of an order mistake, the costs are not reimbursed by Tranzer. These costs are for your own account.

account

After you have paid for your ticket in the app, your ticket appears on your screen and you can start travelling immediately. You can find the ticket at ‘your trips’ in the home screen of the app.

The e-ticket for train trips is personal, so it is only valid in combination with a valid proof of identity. Your first and last name on the ticket must be the same as displayed on your ID. Read more about this in the e-ticket terms and conditions.

help

This depends per operator. If the ticket shows a QR code then it’s usually necessary to scan your code. If there is no barcode, but only a visible sign, then there’s no need to scan your code. You only have to show the driver of conductor the ticket(s) you purchased when you enter the bus or tram or upon request.

Besides the fact that the ticket appears in the Tranzer app, you will also receive a ticket / delivery confirmation by e-mail. You can therefore use this e-mail message to declare the costs afterwards.

Unfortunately, it is not yet possible to use your public transport chip card to travel via Tranzer. Tranzer makes travel easier and more convenient for occasional travellers who do not have a public transport chip card. In our app, you can purchase and pay for full-price tickets for a one-way trip.

Are you having problems with the app, despite all our efforts to streamline the process? Let us know via support@tranzer.com. We will help you as soon as possible.

Any other questions?

For answers to all your questions, please send an e-mail to support@tranzer.com.

Terms & Conditions