Our own Tranzer app: all mobility bundled
We have our own app to showcase and test our API. We also offer the Tranzer App to business partners without an app and add custom features.
With the Tranzer App you can buy tickets in-app for public transport in Europe. All options for your journey from A to B, fair and clear on your smartphone. The Tranzer App can be downloaded for free via iOS and Android.
NEW: We have launched the Deutschland- Ticket in our app. With this subscription you can use public transport in Germany for only €49 per month. More information can be found on this page.
What is the Tranzer app?
The Tranzer app is a free app that can be used to plan, compare, pay and travel. No card or cash money is needed, that’s how Tranzer makes mobility easy. You can buy tickets for public transport in Europe, just take the ride!
travel right away?
Download the Tranzer App. Pick your destination, select your journey and off you go!
Compare all your different options for your journey from a to b
We offer all the available public transport options, easily compared on price, speed, comfort, crowdedness and impact on the environment. Plan, compare, pay and travel all within the Tranzer app.
train
Coverage of European train network and all domestic trains in the Netherlands
bus & tram
Local public transit offer in the Netherlands, Belgium, Italy, Germany and France
Our office locations
Our headquarter is in the Netherlands. We also have colleagues in Germany. With our Tranzer service you can use all kinds of travel options in the Netherlands, International train services through Europe and many public transport options in European cities.
Tranzer B.V. CoC: 69169578 |
VAT: NL857764573B01 |
Our office locations
We want to make things easy and be present where our customers are. Our headquarter is in the Netherlands. We also have colleagues in Germany, Italy and Australia. With our Tranzer service you can use all kinds of travel options in the Netherlands, International train services through Europe and many public transport and micro mobility in European cities.
Tranzer HQ
Stationsplein 61, 3818 LE
Amersfoort, The Netherlands
Tranzer Germany
Mindspace, Skalitzer Str. 104
10997 Berlin, Germany
have a look inside the Tranzer app
frequently asked questions
JAS
Always make sure to use your KLM email adres in the Tranzer app. Your JAS subscription will only work with your KLM e-mail address. If you login with an other e-mail address Tranzer won’t refund tickets.
- When you board the bus, open the JAS ticket with the QR code in your Tranzer app.
- You scan the QR code under the device at the entry doors. Hold the QR code under the red light and scan the barcode. After you scanned your code you have a valid ticket.
- During the ride you can still be checked by employees of Connexxion. If asked, show your activated JAS ticket in your smartphone.
- When you leave the bus, scan the JAS ticket in the same way.
- Are you traveling by Connexxion bus outside the Schiphol area? You can then buy a separate ticket for your additional route in Tranzer, or check in with an OV chip card.
Your JAS subscription in Tranzer works in combination with your KLM email address. There are two ways to cancel your JAS subscription in Tranzer:
1. You can submit a request to delete your account via support@tranzer.com. We will delete your account and send you a confirmation.
2. You can change your email address to your own private email in the Tranzer ap. The JAS subscription will automatically stop and you can still use Tranzer.
The JAS subscription is only valid on Connexxion buses. Please note, from 1 April 2021 there will be also Arriva Touring buses in addition to Connexxion buses on the airside of Schiphol. These buses run between Plaza and P30 / P40. Arriva and Connexxion are two different carriers. The JAS subscription is only valid on Connexxion buses and not on Arriva Touring buses.
So if you accidentally boarded an Arriva bus, the barcode of your JAS subscription will not work. This can therefore be a reason why you are not getting your barcode scanned. Arriva and Connexxion buses are quite similar. So make sure that you get on the right bus with your JAS subscription!
general
You can use Tranzer to buy public transport tickets “on the go”. Once you have downloaded the app and set up an account, you can use Tranzer to plan, book and buy tickets for the train, metro, tram and bus. The ticket is delivered straight to your phone, so you can travel fast and easy. We have also on-demand services available such as shared cars, shared bikes, steps and parking. You can check the map on your homescreen to find these services.
In the Netherlands, you can travel with:
- All trains in the Netherlands
- All Arriva busses
- All Connexxion, Breng, Bravo and Hermes busses
- All RET busses, metro, fast ferry and tram (including BOB-bus)
- All GVB bus, tram and metro lines (excluding night bus)
- All EBS busses
- All UOV buses and tram
- All services from Waterbus
- Taxi services
- Keolis Allgo
- Flick Bikes
- Parking locations from ParkBee
- Shared Cars from Amber
Outside The Netherlands:
- All international trains in Europe
- All De Lijn services in Belgium
- All NMBS services in Belgium
- All SNCF services in France
- All services from Swiss pass/SBB
- All Deutsche Bahn services in Germany
- All services from VBN (Verkehrsverbund Bremen/Niedersachsen) and VRR (Verkehrsverbund Rhein-Ruhr)
- All Italo services in Italy
- Bird electric scooters
We are constantly working to roll out Tranzer to new transport operators and agencies, so please check this list regularly. Let us know by email (support@tranzer.com) if you would like to request that Tranzer expand into your area! We are always open to suggestions and happy to help
To use Tranzer, all you need to do is download the app and set up an account. You can then enter your destination, review the public transport options identified by Tranzer, and select the travel plan that best suits your needs. Tickets are bought within the Tranzer app, which you can then use to travel from your smartphone. Simply present your ticket at a gate or scanner, to the driver, conductor or security agent of the transport operator or agency when requested.
On the home screen of the app, you will also find purple icons with a P and blue icons with a car symbol on the map. The blue icons indicate a hub with shared cars and the purple icons show parking spaces that you can book via the app. Tapping on the symbol opens the menu for the service.
Besides the fact that the ticket appears in the Tranzer app, you will also receive a ticket / delivery confirmation by email. You can therefore use this email message to declare the costs afterwards.
It is also possible to receive your travel history. To do so, go to “Your trips”. You can send a PDF attachment to your email address via the menu dots on the right.
The mobile ticket for train trips is personal, so it is only valid in combination with a valid proof of identity. Your first and last name on the ticket must be the same as displayed on your ID. Read more about this in the e-ticket terms and conditions. The on-demand services such as parking and shared cars are for personal use only.
Are you having problems with the app, despite all our efforts to streamline the process? Let us know via support@tranzer.com. We will help you as soon as possible
We look forward to your feedback! Share it with us at support@tranzer.com.
pricing & payments
All payments are managed via the app, using your preferred method of payment and in your preferred currency. When setting up your account, make sure to select the payment method you prefer. Tranzer currently supports payment by iDeal and credit card. When paying by credit card, you can save your credit card details during your first payment, it will be automatically remembered for the next time.
When using a shared car, shared bike, E-scooter or a parking space, you can only use the credit card payment option. A reservation is made and it is settled afterwards.
In case of a technical error in the Tranzer app, you can submit a request for a refund of the travel sum to Tranzer.
In case of a delay with the transport operator, the conditions of the relevant transport operator apply. Please check the Terms and conditions of the carrier.
In case of an mistake in your order, such as a wrong route, date or time the costs are not reimbursed by Tranzer. These costs are for your own account.
No, the carrier’s conditions of carriage apply and the ticket will not be refunded if the gates do not open. In this case, contact an employee of the company and ask for help. Most train stations have a blue info point where you can ask for help.
Unfortunately, it is not yet possible to use discount products or subscriptions to travel. Tranzer makes travel easier and more convenient for occasional travellers who do not have a public transport chip card. In our app, you can purchase and pay for full-price tickets for a one-way trip. On the home screen of the app, there is a button at the top where you can find special tickets such as day passes. The offer depends on your location.
In case of a delay with the transport operator, the conditions of the relevant transport operator apply and you can contact the transport operator.
account
After you have paid for your ticket in the app, your ticket appears on your home screen and you can start travelling immediately. You can find the ticket at ‘your trips’ in the home screen of the app. It is also possible to save tickets with a QR code in your wallet if you use an Iphone, you will find this option at the bottom of the ticket.
Yes, Tranzer allows you to buy tickets for any number of journeys and people. Please note: tickets are for personal use. If you buy a ticket for someone else, always enter the age of the passenger. For the purchase of some tickets we ask for additional information such as first, sure name and telephone number. This may differ per operator.
Yes that is possible. When you are planning a journey, you can indicate at the bottom of the app with how many people you want to travel, here you can indicate whether children are participating in the journey. You will get the discount automatically. Sometimes there are also special day tickets for sale. When you open the app, you will see a button for this at the top; the offer depends on your location.
Yes, you can buy tickets a few days before your trip. Make sure to enter the right time and date when planning your trip. Depending on the operator and the location where you are going to travel, you buy a ticket for a trip or an hour ticket. For the train, the ticket, including the barcode, will become visible on the day of the planned journey. Tickets for metro, tram and bus are valid 15 minutes before the start of your planned journey.
You can only use a Flex ticket with a working internet connection, both before and during your trip.
It is possible to cancel the ticket up to 30 minutes before the scheduled departure time of your train/bus/metro.
You can cancel the ticket by selecting the trip under ‘Your trips’ and going to the three dots at the top right of the screen.
Do you decide to cancel the trip? You will receive the travel costs and service costs back within three days via the payment method used.
The extra costs for buying a Flex ticket will not be refunded.”
On the home screen of the app, you will also find purple icons with a P and blue icons with a car symbol on the map. The blue icons indicate a hub with shared cars and the purple icons show parking spaces that you can book via the app. Tapping on the symbol opens the menu for the service.
help
We look forward to your feedback! Share it with us at support@tranzer.com.
Are you having problems with the app, despite all our efforts to streamline the process? Let us know via support@tranzer.com. We will help you as soon as possible.
In the Tranzer Terms of Use you will find the terms of use of the carriers that apply.
Apple Pay
Apple Pay is a secure and easy-to-use mobile payment service that can be used to pay in stores wherever Contactless payments are accepted; just look for the Contactless or Apple Pay symbol.
It enables the use of eligible cards through compatible Apple devices by leveraging existing Near Field Communication (NFC) technology to make mobile payments.
You can also use it to make in-app and E-commerce purchases wherever the Apple Pay logo is displayed.
Sign in to the app, tap the card icon in the lower left. Next, select add to Apple Pay and follow the instructions. You can also add the card through Apple Wallet, but we primarily recommend activation through the app. If you require guidance, you can contact us via support@tranzer.com.
Mobile data or Wi-Fi connection is not required for making transactions using Apple Pay. You will need a mobile data or Wi-Fi to set up a card on the Wallet and to receive transaction notifications.
That message can appear occasionally and is because the entire activation could not be completed automatically. You can try restarting your phone and adding the card through the app instead of via Apple Wallet. Sign in to the app, tap the card icon in the lower left. Next, select add to Apple Pay and follow the instructions.
Also check the following on your card:
-The card is not locked in the app
-You do not have a negative balance on the card
Of course, it is also possible to call us 24/7 or to send an email to get help with activation.
As a security measure, we send a one-time passcode which can be received by text or email. You will verify your identity by entering this code in the appropriate field.
Send an email to support@tranzer.com if there is a problem during activation attempts or if you are asked to contact us to activate the card.
How do I lock my card in Apple Pay and my physical card?
Sign in to the app, tap the card icon, and then select “Lock Card.” Your physical and digital cards will be locked until you press “Unlock”.
Enter Apple Wallet, click on the card, and tap the three horizontal points in the top right corner. Next, scroll to the bottom and select “delete this card”. You can also contact support for help deactivating cards. If you change your mind and want to add the card again, turn Apple pay back on just like when you first added the card.
We recommend that you also register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen. Once you do this, you will no longer to use Apple Pay for payments but your Card will still work as normal.
To lock the device that has been lost, sign in to Apple’s “find My” via https://www.icloud.com/find/. There you can lock the device until it is found and by locking it, all cards in Apple Wallet will also be locked until the device is unlocked.
If your device is lost/stolen, please contact us immediately on support@tranzer.com available 24/7 and we can block your card on Apple Pay.
If your Card is lost/stolen, please contact us immediately on support@tranzer.com, available 24/7. Your card will be cancelled immediately and a new card and PIN will be issued to you at your request.
Once reported as lost or stolen, your card details will be automatically updated and you can continue to use Apple Pay on your device whilst your new card is sent to you.
Your Apple Watch will then be reset and all cards and settings on it will disappear. However, everything is left as before on your iPhone. Do you want to add cards to an Apple Watch again just like the first time when you added your card after pairing the watch with your iPhone again.
No, if a card has been removed from Apple Wallet or blocked, you can’t activate it. However, if you have locked your card in the app or “find My” via iCloud, the card will be activated again when you unlock the card or mark the device as found. To add the card to your Apple Watch again, turn Apple Pay back on just like when you first added the card.
If you have an Apple Watch 3 (or newer) or iPhone 8 (or newer), you can add the card to 12 devices. If you have an older device than that, the number of units is 8.
If you have an Apple Watch 3 (or newer) or iPhone 8 (or newer), you can add 12 cards per device. If you have an older device, you can have 8 cards on it.
You can find them in Apple Wallet and the app.
The message appears regardless of whether purchases are approved or declined.
In addition to notifications, you’ll also receive notifications from Apple Wallet when purchases are approved and declined. If you don’t want duplicate notifications, you can change the notification settings in either Apple Wallet or the app.
Pay with iPhone with Touch ID
Hold the Touch ID and hold your iPhone near contactless reader until you see ‘Done’ and a checkmark
Pay with iPhone with Face ID
- Double-click the side button, glance at iPhone to authenticate with Face ID or enter your passcode.
- Hold the top of iPhone near contactless reader until you see ‘Done’ and a checkmark.
Pay with Apple Watch
- Double-click the side button and hold the display of your Apple Watch near the contactless reader.
- Wait until you feel tap.
Pay within apps
With your iPhone, iPad, and Apple Watch, you can use Apple Pay to pay within apps when you see the Apple Pay button.
- Tap the ‘Buy with Apple Pay’ or ‘Apple Pay’ button or choose ‘Apple Pay’ as your payment method.
- Follow the on-screen instructions.
- Confirm the payment. When your payment is successful, you’ll see ‘Done’ and a checkmark on the screen.
– iPhone Face ID: Double-click the side button, then use Face ID or your passcode.
– iPhone Touch ID or iPad: Use Touch ID or your passcode.
– Apple Watch: Double-click the side button.
You can use Apple Pay in-stores, on the web using Safari and in apps. Just look out for one of these symbols:
There are no account transaction fees when you use Apple Pay to make purchases.
Unlike contactless, you can make payments in excess of €50 once you have an available balance. However, not every merchant can support transactions of this value. You will not be asked to input your pin for Apple Pay payments.
If you replace or update your device, you will need to add your card(s) to Apple Pay again.
Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of it. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired.
You can remove a card from Apple Pay at any time. Tap on the card you’d like to delete. Tap on ‘Remove This Card’ — you’ll need to scroll down to the bottom.
Apple Pay refunds work the same way as physical card refunds. You should consult with the retailer directly to refund a transaction.
- Never leave your device unattended.
- Use appropriate security controls on your device such as passcode, Touch ID or FaceID.
- Change your device passcode immediately if you suspect anyone else knows it.
- Please be aware of unsolicited messages or push notifications asking you to reveal any personal or financial information, to allow access to your devices or to install software.
- Contact us on support@tranzer.com available 24/7 as soon as possible if you suspect any unauthorised use of your device, if it is lost/stolen, or if you think your details have been compromised.
- Register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen.
- Make sure your contact details are up to date with us in the event that we need to contact you urgently.
Email us at support@tranzer.com and we will help you.
Any other questions?
For answers to all your questions, please send an e-mail to support@tranzer.com.